Privacy Statement

Updated: June 19, 2025

At Noble Hearts Home Care, we are committed to protecting the privacy and confidentiality of our clients, employees, and visitors. This Privacy Statement outlines how we collect, use, disclose, and safeguard your personal information in compliance with applicable laws, including the Health Insurance Portability and Accountability Act (HIPAA).

1. Information We Collect

We may collect the following types of information:

• Personal Information: Name, address, phone number, email address, date of birth, and other identifiers provided when you engage our services or contact us.
• Health Information: Medical history, treatment plans, medications, and other health-related data necessary to provide home care services.
• Financial Information: Payment details, insurance information, or billing records for services rendered.
• Website Usage Data: Information collected through our website, such as IP addresses, browser type, and cookies, to improve user experience.

2. How We Use Your Information

Noble Hearts Home Care uses your information to:

• Provide high-quality home care services tailored to your needs.
• Coordinate care with healthcare providers, family members, or other authorized individuals.
• Process payments and insurance claims.
• Communicate with you about appointments, services, or updates.
• Improve our services and website functionality.
• Comply with legal and regulatory requirements.

3. Commitment to HIPAA and Health Information Privacy

Noble Hearts Home Care is fully committed to complying with the Health Insurance Portability and Accountability Act (HIPAA) to protect the privacy and security of your Protected Health Information (PHI). We implement strict safeguards to ensure your health information is handled with the utmost care and confidentiality. These safeguards include:

• Secure Storage: Physical and electronic records are stored securely with restricted access.
• Staff Training: All employees receive regular training on HIPAA compliance and data protection.
• Limited Disclosure: We only share your PHI with authorized individuals, such as healthcare providers or insurers, as required to provide care or as permitted by law.
• Data Encryption: Electronic PHI is encrypted to prevent unauthorized access.
• Patient Rights: You have the right to access, amend, or request restrictions on your PHI, as outlined in our HIPAA Notice of Privacy Practices.

We value your trust and prioritize the confidentiality of your health information to ensure your peace of mind while receiving our care.

4. Information Sharing and Disclosure

We do not sell or share your personal information for marketing purposes. We may disclose information:

• To healthcare providers involved in your care.
• For billing and payment processing with insurers or third-party payers.
• As required by law, such as in response to a court order or public health reporting.
• With your explicit consent for specific purposes, such as coordinating with family members.

5. Data Security

We employ industry-standard physical, technical, and administrative safeguards to protect your information from unauthorized access, loss, or misuse. While we strive to ensure the highest level of security, no system is completely infallible. In the unlikely event of a data breach, we will notify affected individuals in accordance with applicable laws.

6. Your Choices and Rights

You have the right to:

• Request access to or a copy of your personal and health information.
• Request corrections to inaccurate information.
• Opt out of certain communications, such as promotional emails.
• Request restrictions on how your information is used or shared, subject to legal requirements.

To exercise these rights, please contact us using the information below.

7. Website Cookies and Tracking

Our website may use cookies to enhance your experience, such as remembering your preferences. You can manage cookie settings through your browser. We do not use cookies to collect sensitive personal information without your consent.

8. Changes to This Privacy Statement

We may update this Privacy Statement periodically to reflect changes in our practices or legal requirements. The updated version will be posted on our website with a revised effective date.

9. Contact Us

If you have questions about this Privacy Statement, our HIPAA Notice of Privacy Practices, or how we handle your information, please contact us at:

Noble Hearts Home Care
Email: privacy@nobleheartshomecare.com
Phone: (240) 200-4488
Address: 18 Avalon Court Bethesda, MD 20816

At Noble Hearts Home Care, your privacy is our priority. Thank you for trusting us with your care.